Refund, Warranty & Payment Policy

Important: Causesofeczema LTD is a review and recommendation platform. We do not sell products directly, nor do we handle financial transactions. The following information explains the general policies you can expect from the retailers and brands we feature. Always verify the specific terms with the seller before purchasing.

1. Warranty Conditions

All robot window cleaners reviewed on this site are covered by a manufacturer’s warranty of at least 1 year (some models offer 2 years). The warranty typically covers:

• Defects in materials and workmanship under normal household use.
• Motor and suction unit failures not caused by misuse.
• Electronic control board malfunctions.

The warranty does not usually cover:

• Consumable parts such as cleaning pads, spray nozzles, and filters.
• Damage caused by improper installation, drops, or use with incompatible cleaning solutions.
• Scratches on the device body or window glass resulting from operational error.
• Products purchased from unauthorised resellers.

To claim warranty service, keep your proof of purchase (receipt or invoice) and contact the seller directly. We recommend registering your product on the manufacturer’s website immediately after delivery.

2. Payment Policy

When you click through our affiliate links to a retailer, you will be redirected to a secure third‑party website. Causesofeczema LTD has no access to your payment details. Retailers typically accept:

• Credit/debit cards (Visa, Mastercard, Maestro).
• PayPal, Apple Pay, Google Pay (varies by store).

Prices displayed on our pages include VAT where applicable. Delivery charges, if any, are calculated at the checkout of the retailer. Any payment disputes, chargebacks, or billing errors must be resolved directly with the merchant.

3. Return and Refund Policy

Under UK Consumer Contracts Regulations, when you buy online you have the right to cancel your order within 14 days of receiving the goods and receive a full refund, including standard delivery costs. This is known as the “cooling‑off period”. The item must be returned in its original, resaleable condition with all accessories.

After the 14‑day period, returns are governed by the retailer’s own policy. Most partners offer a 30‑day return window for defective or incorrectly described items. Refunds are usually processed within 14 days of the returned product being inspected.

If a product arrives damaged or faulty, you are entitled to a repair, replacement, or full refund under the Consumer Rights Act 2015. Please contact the retailer as soon as possible, providing photographic evidence of the damage.

4. Our Role

Causesofeczema LTD does not issue refunds or handle returns. We cannot intervene in disputes between you and the seller. However, we select reputable partners with a track record of fair customer treatment. If you experience persistent issues, we welcome your feedback to help us improve our recommendations.

5. Contact for Questions

For general questions about this policy page, you may contact us using the information on the Contact page. For transaction‑specific queries, please reach out to the retailer from whom you made the purchase.