Privacy Policy
Last updated: May 2026
Causesofeczema LTD ("we", "our", or "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard the personal information you provide when using our website or consultation form.
1. Information We Collect
We may collect and process the following types of personal data:
- Identity data: full name, title.
- Contact data: email address, phone number.
- Technical data: IP address, browser type and version, time zone setting, operating system (automatically collected via server logs).
- Communication data: any message you write in the consultation form.
We do not collect sensitive personal data (race, health, etc.) and do not process financial information on this site.
2. How We Use Your Data
Your data is used solely for the following purposes:
- To respond to your consultation request and provide tailored product recommendations.
- To improve our website and user experience based on aggregated, anonymous analytics.
- To comply with legal obligations, such as record‑keeping requirements.
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
3. Legal Basis for Processing
We process your personal data under the following lawful bases according to UK GDPR:
- Consent: when you tick the consent checkbox and submit the form.
- Legitimate interests: for website analytics and security (this does not override your rights).
4. Data Retention
We retain your consultation data for a maximum of 12 months after your last interaction. Server logs are kept for 30 days. After these periods, data is securely deleted or anonymised.
5. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate information.
- Request erasure of your data (right to be forgotten).
- Object to processing based on legitimate interests.
- Withdraw consent at any time (without affecting the lawfulness of processing before withdrawal).
To exercise any of these rights, please contact us using the details on the Contact page. We aim to respond within one month.
6. Cookies
Our website uses only essential cookies (session and preference cookies). For details, see our Cookie Policy.
7. Third‑Party Links
Our site may contain links to external retailers. We are not responsible for the privacy practices of those websites. Please review their policies before submitting any personal data.
8. Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or destruction. However, no internet transmission is 100% secure; we cannot guarantee absolute security.
9. Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available on this page, and we will note the date of revision.